Privacy policy

Last updated: December 24, 2025

"At SoulBJD, we respect your privacy as much as we respect our craft. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from soulbjd.com."

1. Information We Collect

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We use Stripe as our secure payment gateway. SoulBJD does not collect or store your credit card details. All payment processing is securely handled by Stripe.

  • Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

2. How We Use Your Information

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We use Stripe as our secure payment gateway. SoulBJD does not collect or store your credit card details. All payment processing is securely handled by Stripe.

  • Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. Sharing Your Personal Information

We deeply value your trust and we do not sell your personal data to anyone. We only share your Personal Information with trusted third parties to help us use your Personal Information, as described above.

  • Service Providers: We use WooCommerce/WordPress to power our online store. We also share data with our shipping partners (such as DHL, EMS, FedEx) solely for the purpose of delivering your doll.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Cookies & Tracking | Cookies

Our website uses "cookies" to enhance your browsing experience, remember your cart items, and understand how our site is being used. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of our website (such as the shopping cart and checkout process).

5. Your Data Rights (GDPR / CCPA)

If you are a resident of Europe (GDPR) or California (CCPA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@soulbjd.com.