Get in Touch — Contact Us
"We are always here to help you and your dolls."
Lia Rose
Support center
Business Hours & Time Zone
Our studio is proudly based in New Zealand. Due to international time differences, please allow 24 to 48 business hours for us to respond to your inquiry. We appreciate your patience and understanding!
Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM
Time Zone: New Zealand Standard Time (NZST/NZDT)
Join the Community
We love seeing how our dolls come to life in your hands! Connect with us on social media for the latest releases, behind-the-scenes sneak peeks, and event updates. Don't forget to tag us in your photos—we might feature your doll on our official page!
Instagram: @SoulBJD_Official
Facebook: SoulBJD
Contact form
How to Reach Us
Whether you have a question about an order, need advice on choosing the right skin tone, or simply want to share beautiful photos of your SoulBJD, we’d love to hear from you. Email is the most efficient way to get in touch with our team.
Quick Answers
Before sending an email, you might be able to find the answer you need right away! Check out our helpful guide pages:
